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Refund Policy

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Return & Refund Policy – Trandoz.com

Last Updated: [Insert Date]

Thank you for shopping with Trandoz.com 💖
We always try to ensure your complete satisfaction with every purchase.
However, if you are not fully satisfied with your order, we’re here to help you with easy returns and refunds.

1. Return Policy

We accept returns under certain conditions to maintain product quality and customer trust.

You can request a return or exchange within 3 days of receiving your product if:

  • You received the wrong product

  • The item was damaged or defective upon delivery

  • The product does not match the description or size ordered

To be eligible for a return:

  • The product must be unused, unworn, and unwashed

  • It must be in its original packaging with all tags, labels, and accessories intact

  • A valid invoice or order number must be provided

🛍 Note: Products that are used, washed, or altered will not be eligible for return.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Inner wears or undergarments

  • Electronics once opened or used

  • Customized or special-order items

  • Discounted or clearance products

3. Exchange Policy

If you want to exchange your product (for example, for a different size or color), please contact our support team within 3 days of delivery.
Exchanges are subject to product availability.
If the requested item is unavailable, a refund or store credit may be offered.

4. Refund Policy

Once your return is received and inspected, we will notify you via email or SMS.
If your return is approved, your refund will be processed within 5–10 business days.

Refunds will be issued through:

  • Original payment method, if you paid online

  • Mobile banking (e.g., bKash/Nagad) for Cash on Delivery orders

🚫 Shipping or handling charges are non-refundable unless the return is due to our error.

5. Return Process

Follow these simple steps to return a product:

  1. Contact our support team via email or phone.

  2. Provide your order ID and a short description of the issue.

  3. Wait for confirmation and return instructions.

  4. Pack the item safely and send it back through your nearest courier.

6. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of receiving the delivery.
You may be asked to share a photo or video as proof to speed up the replacement or refund process.

7. Cancellation Policy

  • Orders can be canceled before shipment only.

  • Once shipped, cancellation is not possible.

  • Refunds for canceled orders (if prepaid) will be processed within 3–7 working days.

8. Contact Us

For any issues regarding returns, exchanges, or refunds, feel free to contact us:

📩 Email: trandoz.com@gmail.com
📞 Phone: 01860751784
🌐 Website: www.trandoz.com
📍 Business Hours: Saturday – Thursday | 10 AM – 8 PM